E-billing for water and sewer accounts

Water and Sewer bills can be e-mailed directly to you. To sign up for this convenient, environmentally friendly method of billing, please complete the registration form below and return it to our office by mail, fax or e-mail to mplummer@northdundas.com

Vadim E-billing sign up form

Once you are signed up:

  • Water and Sewer bills will be sent by e-mail.  A copy of the e-bill can be downloaded and printed directly from your email account. You will no longer receive a paper copy of your bill by regular mail.
  • To pay the e-bill online, you need to register through your bank using the name “The Corporation of the Township of North Dundas Water” and use the account number on your bill (10 digits). Different methods of payment are available other than on-line e-payment.  A printed copy of the e-bill can be presented to the Township office for payment using cash or cheque.
  • The Account Holder is solely responsible to ensure that the Township has a current and correct email address for e-billing purposes.  Please notify the contact listed above if there is a change in your e-mail address or if you wish to return to traditional paper billing. 

Billing and Collection Policy No. 47-2012


Water and Sewer bills will be issued quarterly in January, April, July and October. Large commercial accounts will be billed monthly

Payment of Accounts:

Bills are payable in the net amount up to and including the due date which is normally at least sixteen calendar days from the date of mailing. Where payment is made by mail, payment will be deemed to be made on the date it is received by the Township. When payment is made through a financial institution, it is deemed to be made on the date stamped. A late payment charge of 1.25% monthly will apply to any amount outstanding at the end of each month.

Payment Plans:

Pre-Authorized Plan – All customers may choose to have their bills paid on the due date directly from their bank account. A signed authorization and a voided personal cheque are required.

Pre-Authorized Equal Payment Plan – Customers may choose the equal payment plan option. This plan provides for eleven equal, pre-authorized payments based on the estimated annual bill and a twelfth reconciliation payment based on actual water used and payment credits. These payments must be preauthorized and withdrawn directly from the customer’s bank account. Customers are required to fill out an authorization form and submit a voided personal cheque.

Collection of Accounts:

It is in everyone’s best interest that accounts are collected, as uncollected revenues will eventually be reflected in higher rates increases.

Prompt action will be taken following the due date to collect the full amount. If payment has not been received by the seventh day following the Due Date of a Water and Sewer Billing, a Reminder Notice, in writing, will be mailed to the customer at the last known address.

When the Water Bill is issued to the Property Owner: If payment has not been made following a further seven days from the date of issuance of the Reminder Notice, any arrears with be Tax Rolled against the property.

When the Water Bill is issued to Tenants: If payment has not been made following a further seven days from the date of issuance of the Reminder Notice, a disconnect notice will be hand delivered by the Municipality. The Municipality will notify the property owner before the disconnection takes place. If payment is not received within 24 hours of the disconnect notice, the supply of water to the customer will be disconnected. Prior to disconnecting the service, a representative of the Municipality will make reasonable efforts to establish direct contact with the customer and with the occupants of each separately occupied unit in the premises. A $40.00 Disconnection Charge plus HST will be added to their account.

Reconnection – Any Water/Sewer account in arrears and subsequently disconnected, will be reconnected by the Municipality only after all outstanding charges have been received by the Municipality. Outstanding charges shall be payable by cash, money order or certified cheque only. Outstanding charges shall include any and all arrears, as well as the most current billing that may not yet be in arrears and a reconnection charge in the amount of a minimum of $40.00 plus HST or the actual cost invoiced by any subcontractor hired by the Township of North Dundas to perform the disconnect and subsequent reconnection, whichever is greater.

A new account will not be set up until all the arrears on the previous account are paid in full.

Additional Charges:

Collection Charge            $6.75 plus HST

Disconnection Charge     $40.00 plus HST

Reconnection Charge      $40.00 plus HST

Why is my water/sewer bill higher than usual?
Check for the following: toilet running, taps dripping, taps outside left on or not shut off all the way, sump pumps that use water to pump water (not legal) or an outdated water softener.

Is there fluoride in the water system?
No, the water in the North Dundas system is not treated with fluoride.

How much does it cost to fill a pool?

By-Law No. 2020-55 contains water rates. A cubic metre is equal to 220 gallons of water.

How can I pay my water/sewer bill?
At the Township office at 636 St. Lawrence Street in Winchester by cash, cheque, or Interac, at most major banks and financial institutions, or online.

How do I set up a water/sewer account?
Call the township and provide your full name, P.O. Box, civic address, and phone number.

The Water & Sewer Application Form which must be accompanied by the required deposit.

What should I do if I detect coloured water?
Let the cold water run several minutes until it clears. Don’t wash your whites. If the water doesn’t clear, please contact the township office at 613-774-2105 or the Ontario Clean Water Agency at 613-448-3098 (1-800-342-6442 after business hours or on weekends).

When are the water mains flushed, and what happens when they are flushed?
The township water mains are flushed in May and October. This maintenance procedure is routine but may result in temporary inconveniences, such as reduced pressure or coloured water. The coloured water is not hazardous to your health. Open your cold water taps to clear the system. The coloured water is temporary and should not last longer than two hours. During water main flushing, it is recommended that customers check for clear running water prior to use each day.

Are some sump pumps illegal?
As per Township of North Dundas By-Law 20-2012, section 16, number 7, no water powered or water driven sump pumps or back up pumps are allowed to be connected to any part of a plumbing system or water supply system that is connected to a municipal water system or municipal sewage system.

What about the salt/sodium level in the water?
Provincial regulations require the operator or owner of a drinking water system to notify the Medical Officer of Health should sodium levels be higher than 20 milligrams of sodium per litre of water. This information is also passed on to the customers, and is particular note to people who restrict their intake of sodium for medical reasons.

For individuals not on sodium restricted diets, Health Canada recommends people over the age of one consume between 1000 and 1500 milligrams of sodium per day. For comparison, a litre of 1% milk contains 452 milligrams of sodium.

What can be flushed down the toilet?
What can I flush or not flush? 

Wondering about the chlorine levels in the North Dundas water system?
Sodium hypochlorite  is used for both primary and secondary disinfection of the groundwater wells which supply North Dundas’ drinking water system. The dosage applied at each well varies according to the demand of the raw water. Regardless of the dose applied, the free chlorine residual of water leaving the treatment facilities is generally maintained between 1.0 mg/L and 2.5 mg/L.

The minimum allowable free chlorine residual at the end of the distribution system in accordance with Ontario Regulation 170/03 is 0.05 mg/L; however, provincial guidelines recommend  residuals be kept  above 0.20 mg/L. This minimum chlorine residual is meant to act as a safeguard against microbial contamination, to inhibit biofilm formation, and serve  as an indicator of distribution  system integrity  (Procedure for Disinfection of Drinking Water, 2006). Throughout  the  distribution   system, chlorine  residuals decay  for a number of reasons, most notably the type of pipe (due to reaction with corrosion products), reaction with  biofilms/microorganisms, and  the age  of the water.

North  Dundas’ distribution  system residuals are regularly monitored  using grab samples in conjunction with continuous online analyzers. Based on results obtained  throughout the system, it has been determined  that the optimum range for free chlorine in water leaving the treatment facilities is between 1.0 and 2.5 mg/L.

The maximum allowable residual in the distribution system in accordance with the Ontario Procedure for Disinfection is 4.0 mg/L. North Dundas’ distribution residuals remain well below the 4.0 mg/L limit.