WINCHESTER, Ontario - Beginning March 28, Ontario One Call (OOC) will transition to an online-only submission process for homeowner locate requests. This change is designed to streamline processes, improve accuracy, and enhance service efficiency.
Here are the key details you need to know:
What is changing?
Effective March 28, homeowners must submit all locate requests through the Ontario One Call’s web portal. Requests will no longer be accepted by phone, except for emergency, priority 0, or sewer lateral cases. OOC’s support services team will continue to remain available by phone for guidance and troubleshooting and you can visit ontarioonecall.ca for helpful tools, including video tutorials and FAQs.
Why is this changing?
Since 2018, all locate requests have included a 'map selection,' which identifies the precise dig location. Requests submitted online allow homeowners to use satellite imagery to pinpoint their dig site, ensuring accuracy. Requests by phone often result in larger than necessary mapped areas, notifying more Underground Infrastructure Owners (UIOs) than required.
This change will:
- Improve mapping accuracy: Online submissions ensure precise dig site mapping, reducing errors and unnecessary notifications to UIOs.
- Enhance efficiency: Accurate mapping shortens processing times, enabling homeowners to begin projects sooner.
- Streamline srocesses: Self-managed submissions free up support service agents to focus on providing personalized assistance and handling urgent cases.
If you have any questions or require additional information, please don’t hesitate to contact Ontario One Call at DigSafety@ontarioonecall.ca.